Ralfor
Privacy notice
Who we are
Ralfor (operated by SASA Consulting Partners LLC, a Virginia limited liability company; hello@ralfor.com) provides software to assisted living and adult care homes.
For resident, family and staff information that a home enters, the home decides how it is used, and Ralfor processes it on the home's behalf. Questions about information a home holds about you go to that home first; we will help them answer.
If you request a demonstration on this website
We keep the name, email, home, state, licence type, bed count, role and the problem you describe, plus the campaign tags in the link you arrived from. You get one confirmation email, then a person reads it and replies; there is no automated marketing sequence. We email you about Ralfor beyond your request only if you ticked the box to allow it. Please don't include resident details: the form refuses them.
What a home stores in Ralfor
- Residents: identity, care needs, medications, health records, documents, family contacts and billing.
- Staff: contact details, roles, schedules, credentials and training.
- Families: contact details, messages and portal activity.
- Inquiries: contact details and care needs from people asking about a place.
What Ralfor collects for itself
- Account and sign-in records, including two-step sign-in.
- Audit logs of who viewed or changed what.
- Error reports, with personal details removed.
- Cookies: the app uses a sign-in cookie only; the website sets no advertising or tracking cookies.
- Website demonstration requests and wait-list sign-ups.
How it is protected
- Encryption: clinical text, notes and files are encrypted before they are stored, and everything is encrypted in transit.
- Access: limited by home and role, and every access to resident records is logged.
- Support: support staff do not have standing access to a home's records.
Who receives it
Only the service providers that run Ralfor (hosting, database, email and AI, which is on by default) and those a home switches on (for example texting or payments), and only what each needs. Resident health information goes to an AI service only under an agreement that allows it, or to a provider the home itself connects. We do not sell personal information, do not use it for advertising, and do not use it to train AI models. The current list of providers is available on request.
Messages
Texts and emails go only where a home or family member has asked for them. Replying STOP ends texts.
How long it is kept
While the home subscribes, then 30 days for export, then deletion within 90 days unless law requires otherwise. Demonstration requests are kept until you ask us to remove them or we no longer need them.
Your choices
- Families and residents: ask the home to see, correct or limit information.
- Staff: ask your employer.
- Demonstration requests and wait-list sign-ups: email privacy@ralfor.com to be removed.
Changes
We will post updates here and notify homes of material changes.